Payment & Refund Policy

Effective Date: May 19, 2026

This Payments & Refund Policy explains how HOF EST LLC may process payments, cancellations, refunds and fulfillment for selected services, bookings, campaign-related offers and project-related business transactions.

1. Payment Scope

HOF EST LLC may process payments for:

hospitality-related services
future direct bookings
deposits or balance payments
campaign-based stay rewards
hospitality-related vouchers
PR and marketing services
campaign coordination services
project administration
business support services
selected add-ons or guest services
invoices or written service agreements
property presentation, international advertising services
property inquiry coordination services

Each payment should relate to a clearly described service, booking, campaign reward, invoice, deposit or other business transaction.

2. Payment Processing

Payments may be processed through third-party payment providers.

HOF EST LLC does not store full credit card details on its own servers.

Payment providers may apply their own terms, conditions, fraud checks, compliance checks, fees or payment restrictions.

3. Direct Bookings

Future direct bookings may be processed through HOF EST LLC or a connected booking or payment provider.

Booking terms may include:

per-unit pricing
stated minimum stay
applicable taxes or local charges
cancellation deadlines
no-show rules
check-in and check-out conditions
guest responsibility rules
local operational restrictions

Final booking terms will be shown before payment.

4. Campaign-Based Payments

Some payments may relate to pre-launch campaigns, stay rewards, vouchers or hospitality-related campaign offers.

These offers are not investments and do not provide equity, ownership, profit participation, interest, repayment rights or financial returns.

Campaign-based stay rewards may be subject to:

limited availability
fixed redemption periods
minimum stay requirements
project opening timelines
local operating conditions
platform-specific campaign rules
separate terms published on the campaign page

If a campaign reward cannot be delivered as described, the applicable campaign platform terms and the specific reward terms will apply.

5. PR, Marketing, Property Presentation and Business Services

HOF EST LLC may provide PR, marketing, property presentation, international advertising, inquiry coordination, campaign coordination, project administration and related business support services to selected organizations, projects, property owners and partners.

These services may be billed through invoices, online payment links, separate written service agreements or other clearly described payment methods. Payments made to HOF EST LLC for such services are fees for services rendered. They do not constitute donations, investments, loans, securities, property reservation deposits, purchase funds, escrow funds, ownership rights or profit participation.

HOF EST LLC does not receive, hold, transmit or process funds from prospective purchasers in connection with the acquisition of real property. Any purchase-related payments must be handled separately in accordance with the applicable transaction documents by the seller and the qualified legal, notarial or escrow professionals involved in the transaction.

6. Taxes and Local Charges

Prices may or may not include taxes, local charges, platform fees or third-party service fees, depending on the specific offer, booking page, campaign page, invoice or written agreement.

Where applicable, taxes, local charges or service fees will be stated before payment or described in the relevant terms.

Customers, partners and backers are responsible for reviewing the applicable price details before completing payment.

7. Refund Eligibility

Refund eligibility depends on the type of payment.

For direct bookings, refunds will follow the cancellation policy stated at the time of booking.

For campaign-based rewards, refunds may be subject to the terms of the campaign platform and the specific reward description.

For PR, marketing, project or business support services, refund terms will be stated in the relevant invoice, payment page, written agreement or service description.

For deposits, refund eligibility depends on the deposit terms stated before payment.

8. Payments Made in Error

If a payment was made in error, the payer should contact HOF EST LLC as soon as possible at:

info@hof-est.com

Please include:

full name
email address used for payment
payment date
payment amount
short explanation of the issue

HOF EST LLC will review the request and respond within a reasonable time.

9. Cancellations

Cancellation rules depend on the specific service, booking, campaign reward, invoice or agreement.

Some services may be non-refundable once work has started, once a campaign reward has been confirmed, once a booking falls within a stated cancellation window or once third-party costs have been incurred.

Any applicable cancellation terms should be reviewed before payment.

10. Chargebacks and Disputes

Customers, partners and backers should contact HOF EST LLC before initiating a chargeback or payment dispute.

Most payment issues can be resolved faster by direct communication.

If a chargeback or dispute is initiated, HOF EST LLC may provide payment records, communication records, booking details, campaign terms, invoice details or fulfillment evidence to the payment provider.

11. Fulfillment / Delivery

Hospitality-related services are delivered either digitally, administratively or on-site, depending on the offer.

Examples:

booking confirmations are usually delivered by email
campaign reward confirmations may be delivered through the campaign platform or email
overnight stays are redeemed on-site during the stated redemption period
local experiences may be provided by independent local partners
PR, marketing and business services may be delivered digitally, by email, through campaign platforms or through direct coordination

No physical shipping is generally required unless specifically stated.

12. Third-Party Costs

Some payments may involve third-party providers, including booking platforms, payment providers, local tour operators, transport providers, campaign platforms or service partners.

Third-party costs may be subject to separate cancellation, refund or fee rules.

HOF EST LLC is not responsible for third-party refund restrictions unless expressly agreed in writing.

13. Contact

For payment or refund questions, contact:

HOF EST LLC
Email: info@hof-est.com